Frequently Asked Questions
Everything you need to know about shopping with CNS
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
CNS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at support@cns-retail.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.